Be a Part of the Team

Responsibilities

• Use VoIP line to provide customer service solutions to patients
• Follow specific scripting requirements during all telephone interactions to ensure call quality and standardization
• Explain services and prices, and answer inquiries about offerings in patient-friendly language
• Obtain sensitive patient information in a confidential manner
• Use computer applications to maintain and update records

Qualifications

• Experience with PC and various software applications
• Ability to navigate between multiple software programs
• Excellent interpersonal, written, and verbal communication skills
• Experience in a customer service environment. Call center experience is a plus!
• Ability to build rapport and assess information given to determine the best solution
• Professional demeanor
• Must be able to communicate verbally in Spanish in a medical setting

Benefits

• Weekends and holidays off
• Paid training
• Relaxed environment
• Medical, dental, vision, and short-term disability insurance
• Paid time off

Details

Salary: $13.50/hr
Job Type: Full-time, M-F, 8:30A-5P
Required Education: High school diploma or equivalent and a current, valid medical assistant certification

Job Description

An IT support engineer addressing various end-users IT requests. Responsible for the installation and maintenance of PCs/Servers/LAN/WAN equipment (Preferred).

Note: This position may require being on-call 24/7 at times to address alerts generated by the different network monitoring systems to ensure timely response to critical off-hour site related issues.

Role and Responsibilities

Technical Support

• Provides end-user IT/helpdesk support. Install tools and applications.
• Fixing IT equipment including printers, scanners, screens and headsets.
• Applying systems’ updates, patches and configuration changes.
• Performs troubleshooting and resolution to address various network related issues on the network.
• Experience with installing, testing and troubleshooting cabling infrastructure (Passive LAN)
• Experience installing Switches and Routers.
• Experience using, installing and troubleshooting SIP extensions, SIP trunks and Softphones clients (Preferred).

Command Center Support (NOC)

• Provides after hours and weekend on-call support as needed.
• Follow Systems/Providers/Platforms daily testing protocols.
• Monitor Capacity utilization for IT resources (HW and bandwidth) (Preferred)
• Analyze different systems logs and identify potential issues.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Escalate critical cases immediately to the Main site’s Command Center and 2nd and 3rd level support.
• Escalate and follow up cases with sites’ providers (VoIP, Internet, HW, etc.)

Training & Coaching

• Give IT awareness sessions, tools/applications usage guidance.

Qualifications (Minimum Requirements)

Technical Requirements

• Demonstrate knowledge in the support of servers, workstations, and related components.
• Core understanding of networking (IP, DHCP, DNS, etc.)
• Experience with Windows and Linux OS.
• Expert in the following applications: MS-Office, MS-Outlook

Job Type: Full-time

Position Summary:

Implement the optimal medication regiment for patients by identifying potentially harmful medication issues, optimizing medication usage, and collaborating with physicians and other healthcare professionals to improve patient care.

Required Qualifications

• Demonstrated ability to effectively and efficiently discuss clinical information regarding medications from all sources (prescription, over-the-counter, herbal, etc.) in patient-friendly language
• Good knowledge of Medicare Part D MTM
• Ability to work under pressure and achieve deadlines
• Excellent customer service skills, with the ability to quickly build rapport with patients over the phone and to interact in a friendly, professional manner with a wide range of patients, operations staff, and external professionals
• Student must be entering P4 in the 2017-2018 school year

Preferred Qualifications

• Spanish speaking a plus

Benefits

• Flexible hours
• Paid training
• Relaxed environment
• Working on a team with other Pharmacists
• A complete shift from retail

Details

Salary: $10/hr + incentive per case
Job Type: Contract- Part-time
Required Education: Bachelor’s Degree; student must be entering P4 in 2017

Responsibilities

• Exhibit the culture and core values by regularly applying as guiding principles in the decisions and actions chosen
• Meeting or exceeding Key Performance Indicators and guidelines in addition to policies and procedures
• Accomplish team results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and motivating employees, coordinating, and enforcing system policies, procedures, and productivity standards.
• Reporting strengths and opportunities that can potentially impact performance with appropriate actionable timeframe through day-to-day operational analysis
• Recognize and recommend operational improvements to increase employee performance
• Avoid legal challenges by maintaining compliance with client service agreements and legal requirements
• Achieve preset goals and explore new ideas, technologies, and methodologies that could be applied to the account
• Monitor performance of staff members according to established standards
• Actively participate in hiring decisions and conduct performance appraisals
• Other tasks and duties as assigned by the leadership team.

Abilities

• Strong phone presence with exemplary customer service and/or sales skills
• Able to coach and motivate in accordance with our culture
• Familiar with contact center tools, systems, and methodologies
• Strong MS Office skills including Word, Excel, and PowerPoint
• Adaptable to swift program changes and changing client’s needs
• Strong problem-solving skills

Qualifications

• Bachelor’s Degree preferred.
• Healthcare background preferred.
• 4-5 years of management experience required
• Call center experience required
• PMP, Six Sigma, or Lean certification preferred

Benefits

• Medical, dental, vision, and short term disability insurance
• Paid time off
• Monday through Friday work schedule
• Relaxed, professional working environment

Salary: $40,000.00 to $50,000.00 /year

You will love being a Centroee! Our benefits include:

• Weekends and federal holidays off
• Paid training with opportunities for future promotion
• Diverse, employee-focused working environment
• Medical, dental, vision, and short term disability insurance
• Paid time off

Our Customer Service Representatives are the most important asset to our team!

Responsibilities

• Use VoIP line to provide customer service solutions to patients
• Follow specific scripting requirements during all telephone interactions to ensure call quality and standardization
• Explain services and prices, and answer inquiries about offerings in patient-friendly language
• Obtain sensitive patient information in a confidential manner
• Use computer applications to maintain and update records

Qualifications

• Experience with PC and various software applications
• Ability to navigate between multiple software programs
• Excellent interpersonal, written, and verbal communication skills
• Experience in a customer service environment. Call center experience is a plus!
• Ability to build rapport and assess information given to determine the best solution
• Professional demeanor

Details

Salary: $11.00 per hour
Job Type: Full-time, M-F, 8:30A-5P
Required Education: High school diploma or equivalent