Because First Steps Are the Most Important

Front Office Services

Efficiency at Your Fingertips

Your front office staff is typically the patient’s first impression of your practice. Often, the person in charge of answering the phones also has to check-in patients, handles all the filing and has to make sure the front office runs smoothly, while maintaining this, it takes them away from the phone and makes it hard to juggle their responsibilities and has to multi-task, while maintaining a high patient satisfaction rate.

Centro Healthcare’s a comprehensive suite of Front Office solutions to streamline business operations and provide you with long-term cost-saving benefits to your practice.

Our Front Office Services

The burden on physicians and their practices have become substantial and more complex than ever. Between MACRA- MIPS, APM, ICD-10 and the ever-changing healthcare landscape, you need to be able to provide the best care possible — without letting your practice’s profitability suffer. Centro works as an extension to your practice minimizing your wasted time and labor so that you can focus on your patients and maximize your revenue.

We handle:

Incoming Call Overflow


Demographic Entry

Insurance Eligibility & Obtaining Copay Coinsurance Amounts

Authorizations & Referrals

Appointment Reminders

Benefits of Outsourcing Front Office

A 2016 Survey of America’s Physicians Practice Patterns and Perspectives found that 41% of doctors felt negative about their office management. This statistic shows that there is room for improvement. Centro Healthcare provides you with innovative solutions to improve your Front Office’s efficiency while reducing the burden on your resources.

Our Front Office Services:

Boost your revenue and cut down training costs

Increase patient satisfaction and engagement rates

Decrease employee turnover

Free up your office space and employee time